Hello! Hope you are all well and staying safe! We’re hanging in there as well as can be expected! We are currently working on a plan to staff the shop for limited hours, 6 days per week, starting Monday May 4th for more convenient appointment scheduling and walk-up service. The shop will remain closed to the public for the safety of our employees (with exceptions below).
We will have one staff member at the shop each day to facilitate pre-scheduled appointments for drop-off / pick-up of repairs, service and pre-purchased products. Walk up service will be facilitated as time permits and no in person communication will be permitted without a mask. All payments will be email invoiced to facilitate a completely contact-less and socially distanced payment. Cash will only be accepted as a last resort.
Bike sales will be facilitated via phone, email and text as much as possible. In person test rides of previously discussed bikes as well as completion of sale inside the store will only be permitted if wearing a mask (we will wear one, too). Only the individual purchasing the bike will be permitted in store and should refrain from touching anything other than the bike(s) which they are test riding.
We will continue to provide personalized shopping assistance for products shipped direct to your home via text, email and phone. We are soon launching an online store. Phones will only be answered during our limited business hours. We appreciate the business you’ve given us over the last month and it has allowed us to continue our commitment to keeping our full time staff paid as usual.
If you are interested in buying a Surly for shipment to anywhere in the Continental US we can continue to facilitate these sales until May 31st. Reach out and we can get you rolling on some sweet Surly steel!
If you need to speak with us, please text 480-269-2453 or email info@thebicyclecellar.com!
You may read our previous post here: Physically closed but open for business!